Tender Details

Country: United Kingdom
Summary: Yws Customer Relationship Management (Software Tool and Systems Integrator)
GBT Ref No: 60617420
Deadline: 21 Dec 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: DEC380999
Purchaser's Detail:
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Description:
General:

Title: YWS Customer Relationship Management (Software Tool and Systems Integrator)
Published by: YORKSHIRE WATER SERVICES LIMITED
Publication Date: 01/12/2021
Deadline Date: 21/12/2021
Deadline Time: 17:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: Yorkshire Water (YW) are seeking a provider (either a customer experience systems implementer who resells CX software or a CX software provider with implementation experience) of a 'best of suite' CRM solution capable of managing all related customer interactions, cases, subcases and communications that span the Billing and Operational areas. At this stage in the process, YW want to consider the widest variety of options. Therefore, YW would discourage Tool providers partnering with a single Systems Integrator or vice versaThe successful bidder must have extensive experience of undertaking technology powered transformations of utility companies' customer experience environments.We are seeking suppliers (inc. CRM resellers) with deep experience of supplying, configuring, implementing, and transforming customer experience using a combination of technology, processes, and other transformation tools.The scope is as follows: Customer relationship management platform: bidding entities will act as a software supplier themselves or as a reseller of their recommended tool(s). This element includes the provision of software, hosting, maintenance, support,...
Documents:

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Yws Customer Relationship Management (Software Tool and Systems Integrator) - Uk Tender

The YORKSHIRE WATER SERVICES LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Yws Customer Relationship Management (Software Tool and Systems Integrator). This tender is published on UkTender under GBT Ref No: 60617420 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-12-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.