Tender Details

Country: United Kingdom
Summary: Wakefield Council it Service Management Solution
GBT Ref No: 96693108
Deadline: 11 Mar 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 20240209180956-104123
Purchaser's Detail:
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Description:
Title : Wakefield Council IT Service Management Solution
Location Of Contract : Yorkshire and the Humber
Industry : Software package and information systems - 48000000
Value Of Contract : £0
Description : The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users. A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (United Kingdom) and compliant with relevant UK law; 3. Use additional multi-factor authentication or support Single Sign On using the Councils Azure Active directoryThe contract period is expected to be from 1st June 2024 for an ini...
Documents:

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Wakefield Council it Service Management Solution - Uk Tender

The WAKEFIELD COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Wakefield Council it Service Management Solution. This tender is published on UkTender under GBT Ref No: 96693108 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-03-11.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.