Tender Details

Country: United Kingdom
Summary: W202845 - Rfi for Benchmarking
GBT Ref No: 126962371
Deadline: 31 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: C387227
Purchaser's Detail:
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Description:
The NHS Business Services Authority (NHSBSA) is an Arm's Length Body (ALB) of the Department of Health and Social Care (DHSC). We deliver a wide range of national services for the NHS, contractors, patients and the public. NHSBSA currently undertakes benchmarking in selected areas of its business, both internally and with external support, alongside informal peer networks. This RFI is intended to explore how additional external benchmarking services could complement and broaden that activity across all NHSBSA services. NHSBSA is interested exploring alternative options for benchmarking across its diverse services. As a business services provider, our activities are potentially often comparable to private sector organisations (e.g. insurance companies, shared services providers) as well as other NHS Arm's Length Bodies. This RFI will help us understand how external suppliers can support benchmarking that is credible, repeatable, and insightful, with clear value for money. Scope of services We are particularly interested in benchmarking services that can support: • Operational efficiency - cost per transaction, turnaround times, digital adoption • Contact centre operations • Customer experience - across digital and offline channels • Digital and technology delivery • Back-office services cost/size including Finance, Commercial and HR • Maturity assessments and performance dashboards - providing structured frameworks and visibility of progress NHSBSA is open to comparators from ...
Documents:

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W202845 - Rfi for Benchmarking - Uk Tender

The NHS BUSINESS SERVICES AUTHORITY, a Government sector organization in United Kingdom, has announced a new tender for W202845 - Rfi for Benchmarking. This tender is published on UkTender under GBT Ref No: 126962371 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-31.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.