Tender Details

Country: United Kingdom
Summary: Voip Omnichannel Telecommunications System
GBT Ref No: 85342024
Deadline: 28 Jul 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: JUL443406
Purchaser's Detail:
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Description:
Title: VOIP Omnichannel Telecommunications System
OCID: ocds-kuma6s-132618
Published by: Wales Millennium Centre
Authority ID: AA43785
Publication Date: 06/07/2023
Deadline Date: 28/07/2023
Deadline Time: 17:00
Notice Type: Contract Notice
Has Documents: Yes
Has SPD: No
Abstract: Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.The intention is to engage with a strategic partner for an initial period of 3 years.
Documents:

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Voip Omnichannel Telecommunications System - Uk Tender

The WALES MILLENNIUM CENTRE, a Government sector organization in United Kingdom, has announced a new tender for Voip Omnichannel Telecommunications System. This tender is published on UkTender under GBT Ref No: 85342024 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-07-28.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.