Tender Details

Country: United Kingdom
Summary: Uk Power Networks Customer Vulnerability Enduring Partnerships
GBT Ref No: 130021351
Deadline: 12 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: PE1-0049-2025
Purchaser's Detail:
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Description:
As part of its RIIO-ED2 commitments, UK Power Networks (UKPN) has developed an ambitious strategy to support vulnerable customers beyond its core responsibilities as a Distribution Network Operator (DNO). This includes tackling fuel poverty and ensuring that no one is left behind in the transition to a net zero future. UKPN has set a target to assist 100,000 vulnerable customers per regulatory year, with an overall ED2 Net Present Value (NPV) target of £10.94 million. Alongside these commitments, we uphold the importance of delivering outstanding customer service, expecting partners to maintain high customer satisfaction levels (CSAT) exceeding 94%. UK Power Networks are looking for trusted partners with a focus on Consumer Vulnerability support services. We require partners who can work with the UK Power Networks' Customer Vulnerability team to target specific activities or groups of customers, as identified through data analysis. Projects will be expected to comprise of services that provide targeted support to fuel poor customers, and which deliver against our targets. These services should include: • Non-in-depth advice • In-depth advice to customers who may be in or at risk of being in fuel poverty • Wider and more enduring support The full scope and specifications of the services can be found in Appendix 2.
CPV classifications: 75200000 - Provision of services to the community79342300 - Customer services79342320 - Customer-care services85322000 - Community action pr...
Documents:

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Uk Power Networks Customer Vulnerability Enduring Partnerships - Uk Tender

The UK POWER NETWORKS (OPERATIONS) LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Uk Power Networks Customer Vulnerability Enduring Partnerships. This tender is published on UkTender under GBT Ref No: 130021351 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.