Tender Details

Country: United Kingdom
Summary: Tender for the Implementation of Omnichannel Services
GBT Ref No: 92860704
Deadline: 03 Jan 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: NOV458797
Purchaser's Detail:
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Description:
Implementation of Omnichannel Services

Title: TENDER FOR THE IMPLEMENTATION OF OMNICHANNEL SERVICES
OCID: ocds-h6vhtk-041cfa
Published by: Dundee City Council
Authority ID: AA21980
Publication Date: 28/11/2023
Deadline Date: 03/01/2024
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: The Council wishes to seek proposals from prospective marketplace suppliers to assist in the implementation of Omnichannel facilities for Dundee City Council.The preferred supplier or suppliers will be called upon to provide various levels of assistance.The initial scope of the project being to establish the omnichannel facilities in Customer Services processes. With the solution allowing flexibility to expand into further Service areas as required.The Council is seeking to significantly increase the volume of requests and transactions handled by a combination of automated chatbot facilities and webchat Additionally the Council wishes to consider a resolution of a high volume of calls through conversational automated intelligence.The outcome of this will see a reduction in enquiries handled by Council staff and the ability of Council staff to manage multiple threaded queries.

Estimated total value: Value excluding VAT: 147 000.00 GBP
Documents:

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Tender for the Implementation of Omnichannel Services - Uk Tender

The DUNDEE CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Tender for the Implementation of Omnichannel Services. This tender is published on UkTender under GBT Ref No: 92860704 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-01-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.