Tender Details

Country: United Kingdom
Summary: Sps-02244 Provision of Microsoft Service Support
GBT Ref No: 112837952
Deadline: 13 Jan 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: JAN521238
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
The SPS require the provision of support for its MS based portfolio. This shall include but is not limited to the following:-Technical Support - Organisation wide 24/7 problem resolution support - As needed without limit on hours spent resolving or number of incidents.-Backoff and escalation to Microsoft for Critical / escalated incidents if the bidder is unable to resolve.-Escalation Management - Named resource assigned for critical issues.-IT health - On Demand assessments and Operational Surveys, including setup and configuration services (Numbers/costs to be detailed in tender)-Account Management - Designated Customer Success Account Manager-Optional Technical Training - On demand Videos, hands on labs, learning paths and expert led webcasts. (Numbers/costs to be detailed in tender)
SPS-02244 Provision of Microsoft Service Support
Purchaser : Scottish Prison Service
Published : 07/01/2025
Deadline : Disclaimer : Submission date not Mentioned in this Notice so we can assume date of publication date.
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Sps-02244 Provision of Microsoft Service Support - Uk Tender

The SCOTTISH PRISON SERVICE, a Government sector organization in United Kingdom, has announced a new tender for Sps-02244 Provision of Microsoft Service Support. This tender is published on UkTender under GBT Ref No: 112837952 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-13.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.