Tender Details

Country: United Kingdom
Summary: South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing
GBT Ref No: 76080375
Deadline: 20 Dec 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SCDC001-DN647726-72499345
Purchaser's Detail:
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Description:
Title : South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing
Location Of Contract : England
Industry : Statistical software package - 48463000
Value Of Contract : £0
Description : OverviewA reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls.Solution CapabilitiesThe solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold/presented/answered)Data PresentationHistorical/Real-time Data must be presentable in pre-configured dashboards, as well as exportable to Excel. Reports must be able to be scheduled.AccessibilityThe solution will be used by Call Queue Team owners, Team Leaders & the Management team.Ideally, we are looking for a managed service that once set up will allow the users of the system to serve themselves for any reporting needs, without having to rely on the Council's Shared IT Service for any regular data transfers.The Councils are therefore looking for a suitably qualified and experienced supplier to provide this reporting solution.The solution must be already in existence and a turnkey solution, being a commerciall...
Documents:

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South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing - Uk Tender

The SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing. This tender is published on UkTender under GBT Ref No: 76080375 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-12-20.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.