Tender Details

Country: United Kingdom
Summary: Residential Digital Front Door Platform
GBT Ref No: 117603850
Deadline: 09 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 4300000
Notice Type: Tender
Document Ref. No.:
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Description:
A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions: • Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. • Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. • Opportunities to feedback about their digital journey and the design of our resident facing services. • An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. • Receive a consistently effective digital service without having to tell us more than once. • Ability to capture nondigital interactions where residents have chosen to use nondigital routes. • Real time access to updates about a service request • Promotes an inclusive digital service. • Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. • Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. • Ability to communicate in a non-English first language. • An effective, timely and empathic response to an enquiry or service request • Assurance that information we hold is safe and secure...
Documents:

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Residential Digital Front Door Platform - Uk Tender

The LANCASHIRE COUNTY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Residential Digital Front Door Platform. This tender is published on UkTender under GBT Ref No: 117603850 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-09.

The estimated tender value is GBP 4300000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.