Tender Details

Country: United Kingdom
Summary: Provision of Service Quality Regime (Sqr) System
GBT Ref No: 127695564
Deadline: 03 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including in XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the SQR, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. The key elements and strategic objectives of the Project are: - A cloud-based database for all SQR-related data, including an SQ Register, reference data, inspection data and rectification evidence data and provision of inspection forms to be used by third party inspectors; - An inspection forms system that will be used by third-party inspectors and Mystery Shoppers on their mobile device...
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Provision of Service Quality Regime (Sqr) System - Uk Tender

The XC TRAINS LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Provision of Service Quality Regime (Sqr) System. This tender is published on UkTender under GBT Ref No: 127695564 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.