Provision of an it Service Management (Itsm) Solution Tender

Notice for Provision of an it Service Management (Itsm) Solution in Uk. The reference ID of the tender is 138726331 and it is closing on 28 Apr 2026.

Tender Details

Country: United Kingdom
Summary: Provision of an it Service Management (Itsm) Solution
GBT Ref No: 138726331
Deadline: 28 Apr 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
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Description:
The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Notice identifier : 2026/S 000-029172
CPV classifications: 48100000 - Industry specific software package48460000 - Analytical, scientific, mathematical or forecasting software package48480000 - Sales, marketing and business intelligence software package48900000 - Miscellaneous software package and computer systems72222300 - Information technology services72260000 - Software-related services
Documents:

Tender Notice

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Provision of an it Service Management (Itsm) Solution - Uk Tender

The NORTHERN IRELAND ASSEMBLY COMMISSION, a Government sector organization in United Kingdom, has announced a new tender for Provision of an it Service Management (Itsm) Solution. This tender is published on UkTender under GBT Ref No: 138726331 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-28.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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