Provision of Customer Insight/Feedback Tool Tender

Notice for Provision of Customer Insight/Feedback Tool in Uk. The reference ID of the tender is 136703699 and it is closing on 27 Mar 2026.

Tender Details

Country: United Kingdom
Summary: Provision of Customer Insight/Feedback Tool
GBT Ref No: 136703699
Deadline: 27 Mar 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: THG/P/00142
Purchaser's Detail:
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Description:
Together Housing is seeking a product and service solution to measure customer satisfaction on a transactional basis. The customer insight/feedback tool is to be used by multiple workstreams to gather customer feedback after a particular contact or service. Our current system is used to review feedback, respond to customer alerts (low scores), and manage teams. Together Housing are seeking a solution which improves upon Togethers current system by providing feedback mechanisms for both simple and complex interactions and for services affecting multiple residents. Together Housing and the communication and customer experience team are procuring a customer insight tool via an Open Tender under the Procurement Act 2023. The contract will commence on 1st September 2026. Together Housing Association Limited (THA) intend to enter into an Agreement with one organisation for a Contract Term of two years (24 months), with the possibility of two (2) twelve (12) month extension periods, subject to satisfactory performance and adherence to the terms of the agreement. Therefore, the maximum contract term will be four (4) years including extension periods.
CPV classifications: 79342310 - Customer survey services79300000 - Market and economic research; polling and statistics79342311 - Customer satisfaction survey
Documents:

Tender Notice

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Provision of Customer Insight/Feedback Tool - Uk Tender

The TOGETHER HOUSING ASSOCIATION LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Provision of Customer Insight/Feedback Tool. This tender is published on UkTender under GBT Ref No: 136703699 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-03-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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