Provision and Support of the 101 Single Non-Emerge...

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Country: United Kingdom
Summary: Provision and Support of the 101 Single Non-Emergency Number (101 Snen) (Ref C19530)
GBT Ref No: 57245320
Deadline: 13 Oct 2021
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: 58333333
Notice Type: Tender
Document Ref. No.: CF-0188000D58000000L5A4EAK1
Purchaser's Detail :

Purchaser : ATAMIS LTD
2 Marsham Street London SW1P 4DF GB
Contact Person : PPPT Commercial
Email :PPPTcommercial@homeoffice.gov.ukArr

Description :
Title : Provision and Support of the 101 Single Non-Emergency Number (101 SNEN) (ref C19530)
Location Of Contract : Any region
Industry : Telecommunications services - 64200000 Public-telephone services - 64211000
Value Of Contract : £29,000,000 to £58,333,333
Description : The Authority requires a partner to manage, operate and administer the 101 Single Non-Emergency Number (101 SNEN), which allows the UK Public to make non-emergency contact with their local Police Force.The 101 number receives approximately 30 million calls per year, providing Critical National Infrastructure and supporting 46 UK Police Forces/Police Services in their purpose of protecting the UK Public. It provides the Public with a straightforward means of contacting their relevant local Police Force and removes the requirement for members of the Public to remember the numbers of individual Policing organisations.The mission of the 101 SNEN Programme is to enhance the capability, efficiency and consistency of this service. Its mission statement is therefore to create: "A nationally consistent service for non-emergency contact to the appropriate public authority"The Authority's requirements have been designed to achieve this objective by enabling the onboarding of additional Public Authorities to the system to expand the scope of service beyond just the Police Forces. A form of Automated Triage is sought to allow calls not m...
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