Tender Details

Country: United Kingdom
Summary: Provision of 2Nd & 3Rd Line Managed it Support Services
GBT Ref No: 55873521
Deadline: 03 Sep 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: AUG368610
Purchaser's Detail:
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Description:
2nd/3rd Line Support

Title: Provision of 2nd & 3rd Line Managed IT Support Services
Published by: FIRST TRENITALIA WEST COAST RAIL LIMITED
Publication Date: 03/08/2021
Deadline Date: 03/09/2021
Deadline Time: 23:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: 2nd/3rd Line SupportThe requirement is for a 2nd/3rd Line Managed Technical Support. 1. End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals. Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included. 2. Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support. Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans. Security and Vulnerability Management must also be managed across all AWC hosted and physical instances. Core Onsite Support Hours 08:00-18:00 excluding Christmas and Boxing Day with Out of Hours Support covering all other times. 2...
Documents:

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Provision of 2Nd & 3Rd Line Managed it Support Services - Uk Tender

The FIRST TRENITALIA WEST COAST RAIL LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Provision of 2Nd & 3Rd Line Managed it Support Services. This tender is published on UkTender under GBT Ref No: 55873521 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-09-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.