Tender Details

Country: United Kingdom
Summary: Provision of 1St Line it Helpdesk Support
GBT Ref No: 55873518
Deadline: 03 Sep 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: AUG368633
Purchaser's Detail:
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Description:
The requirement is for a 24/7 Managed IT Service Desk.

Title: Provision of 1st Line IT Helpdesk Support
Published by: FIRST TRENITALIA WEST COAST RAIL LIMITED
Publication Date: 03/08/2021
Deadline Date: 03/09/2021
Deadline Time: 23:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The requirement is for a 24/7 Managed IT Service Desk.Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions.Provide 1st line IT Support to support business employees (approx. 3800) with all IT Support requirements in office, at station or onboard train services. Regular face to face account management meetings. Site visits to meet user stakeholders and understand the IT network Infrastructure. Operating 24/7 - 365 days with core support hours required between 08:00 -18:00 Monday - Friday. This excludes Christmas and Boxing Day. Out of Hours Support cover required at all other times.Service should incorporate promotion of Self Service, Intelligent Monitoring and Automation throughout, with use of the First Trenitalia West Coast Rail Limited ServiceNow Instan...
Documents:

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Provision of 1St Line it Helpdesk Support - Uk Tender

The FIRST TRENITALIA WEST COAST RAIL LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Provision of 1St Line it Helpdesk Support. This tender is published on UkTender under GBT Ref No: 55873518 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-09-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.