Tender Details

Country: United Kingdom
Summary: Plm Service Management Support - Pp-Ukifs-369
GBT Ref No: 131825658
Deadline: 16 Jan 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: PP-UKIFS-369
Purchaser's Detail:
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Description:
1. Summary of Requirement UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream. 2. Key Technical Scope •Service desk support (ITIL4-aligned) for 270 users initially, scaling to 500 users. •Support migration from UKAEA Ivanti ticketing system to STEP ticketing system. •Assist with onboarding industrial partners and cloud migration (Dec 2025-Mar 2026). •Provide training materials and support for up to 20 PLM capabilities. •Business and platform administration tasks, including IAM, license monitoring, and dashboard maintenance. •Personnel must hold BPSS (service desk) and SC clearance (business/platform admin). For more information about this opportunity, please visit the Delta eSourcing portal at: https://ukifs.delta-esourcing.com/tenders/UK-UK-Oxfordshire:-Information-technology-services./8G5QA388HR To respond to this opportunity, please click here: https://ukifs.delta-esourcing.com/respond/8G5QA388HR
CPV classifications: 72222300 - Information technology services72253000 - Helpdesk and support services
Documents:

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Plm Service Management Support - Pp-Ukifs-369 - Uk Tender

The UK INDUSTRIAL FUSION SOLUTIONS LTD, a Government sector organization in United Kingdom, has announced a new tender for Plm Service Management Support - Pp-Ukifs-369. This tender is published on UkTender under GBT Ref No: 131825658 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-01-16.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.