Tender Details

Country: United Kingdom
Summary: Patient/Citizen Communication, Engagement and Hybrid Mail Solutions
GBT Ref No: 118428793
Deadline: 04 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: 300000000
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
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Description:
One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure
Notice identifier : 2025/S 000-017717
CPV classifications: 32000000 - Radio, television, communication, telecommunication and related equipment64000000 - Postal and telecommunications services72000000 - IT services: consulting, software development, Internet and support
Documents:

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Patient/Citizen Communication, Engagement and Hybrid Mail Solutions - Uk Tender

The NHS SHARED BUSINESS SERVICES LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Patient/Citizen Communication, Engagement and Hybrid Mail Solutions. This tender is published on UkTender under GBT Ref No: 118428793 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-04.

The estimated tender value is 300000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.