Tender Details

Country: United Kingdom
Summary: Out of Hours Call Handling Service - 00267-Cx
GBT Ref No: 129872653
Deadline: 12 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 00267-CX
Purchaser's Detail:
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Description:
Stonewater's Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services) •Neighbourhood Management •Tenancy Management •Income Management •Antisocial Behaviour •Complaints •Home Ownership The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC's opening hours. Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Telephone-answering-services./NXM72JE5R8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NXM72JE5R8
CPV classifications: 79510000 - Telephone-answering services79512000 - Call centre
Documents:

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Out of Hours Call Handling Service - 00267-Cx - Uk Tender

The STONEWATER LTD, a Government sector organization in United Kingdom, has announced a new tender for Out of Hours Call Handling Service - 00267-Cx. This tender is published on UkTender under GBT Ref No: 129872653 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.