Tender Details

Country: United Kingdom
Summary: Optical Consumer Complaints Service (Mediation)
GBT Ref No: 91544823
Deadline: 01 Dec 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: NOV455794
Purchaser's Detail:
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Description:
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Title: Optical Consumer Complaints Service (Mediation)
OCID: ocds-h6vhtk-041067
Published by: General Optical Council
Authority ID: AA22445
Publication Date: 02/11/2023
Deadline Date: 01/12/2023
Deadline Time: 17:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: The ServiceWe are seeking to procure a provider for an Alternative Dispute Resolution (ADR) mediation service in respect of consumer complaints about optical goods and services provided by General Optical Council (GOC) registrants, or by the businesses that employ them in the UK.The Optical Consumer Complaints Service (OCCS) is an independent and free mediation service for consumers (patients) of optical care and the professionals providing that care. The service is funded by the GOC and will be provided to members of the public, registrants, optical businesses and others.Disputes generally relate to the supply of spectacles, frames, lenses or contact lenses and the supply of optical eyecare and dispensing provided by opticians (optometrists and dispensing opticians).The provision of the OCCS service will be governed by an agreement commencing 1 April 2024 and concluding 31 March 2027, with an option for the GOC to extend for 12 months at the conclusion of the three-year contract period.We are looking to appoint a single service provider.The current OCCS website is at: https://www.opticalcomplaints.co.uk/Service...
Documents:

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Optical Consumer Complaints Service (Mediation) - Uk Tender

The GENERAL OPTICAL COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Optical Consumer Complaints Service (Mediation). This tender is published on UkTender under GBT Ref No: 91544823 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-12-01.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.