Tender Details

Country: United Kingdom
Summary: Omni-Channel Contact Centre Solution
GBT Ref No: 63455521
Deadline: 21 Mar 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: IT-26-4646-P00004646
Purchaser's Detail:
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Description:
Title : Omni-Channel Contact Centre Solution
Location Of Contract : PO1 2BJ
Industry : Telecommunications equipment and supplies - 32500000 Customer Relation Management software package - 48445000 Communication software package - 48510000 IT services: consulting, software development, Internet and support - 72000000 Transaction-processing software development services - 72212217 Contact management software development services - 72212333
Value Of Contract : £0
Description : Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services. The solution must be a certified Microsoft Teams solution for contact centres. The new omni-channel platform is required to replace current solutions for call distribution, call recording and interactive voice response (IVR) and to provide additional functionality to support customer service across digital channels, including email, social media and web chat, via a single omni-channel platform, to increase the use of IVR through the system to improve the customer journey and to connect online and offline customer service to support channel shift, and to enable enhanced reporting, and automated customer feedback.
Published ...
Documents:

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Omni-Channel Contact Centre Solution - Uk Tender

The PORTSMOUTH CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Omni-Channel Contact Centre Solution. This tender is published on UkTender under GBT Ref No: 63455521 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-03-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.