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Tender Details
- Country: United Kingdom
- Summary: Nhs 24 Contact Centre Customer Relationship Management System
- GBT Ref No: 93487777
- Deadline: 17 Jan 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: DEC460132
- Purchaser's Detail :
- Description :
- The NHS 24 Digital Transformation Programme is exploring options for replacement of several of the information technology solutions used to deliver services to patients in Scotland. This document and procurement process are focused on finding solutions for an integrated Contact Centre (CC) and Customer Relationship Management (CRM) solution. These are the two main systems NHS 24 uses to interact directly with people who have urgent medical needs and are essential for us to effectively triage them safely .
Title: NHS 24 Contact Centre Customer Relationship Management System
OCID: ocds-h6vhtk-03fb63
Published by: NHS 24
Authority ID: AA25822
Publication Date: 10/12/2023
Deadline Date: 17/01/2024
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: NHS 24 is exploring options for replacement information technology solutions to deliver functionality of IT systems generically known as Customer Relationship Management (CRM) and Contact Centre.NHS 24 wishes to award a contract with a suitably qualified supplier to provide an integrated Contact Centre and CRM system. This would be a contract for 5 years plus 2 year extension for a user friendly integrated system provided as software as service and cloud hosted. This would include:-Technical platform implementation, maintenance, and support- Customisation of workflows and process automations- OMNI-channel ready, including high availability/... - Documents :
Purchaser : NHS 24
NHS 24
Lumina Building, NHS 24, 40 Ainslie Road, Hillington
Glasgow
G52 4RU
UK
Contact person : George Futcher
E-mail : george.futcher@nhs.scot
NUTS : UKM
Internet address(es)
Main address : www.nhs24.com
Address of the buyer profile : https : //www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00230
Email :george.futcher@nhs.scot
URL :www.nhs24.com
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