Moj & Hmpps Enquiry Service Tender
Notice for Moj & Hmpps Enquiry Service in Uk. The reference ID of the tender is 139142346 and it is closing on 30 Apr 2026.
Tender Details
- Country: United Kingdom
- Summary: Moj & Hmpps Enquiry Service
- GBT Ref No: 139142346
- Deadline: 30 Apr 2026
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: prj_16748
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- Description:
- The Authority is preparing to launch a retender for the provision of Ministry of Justice (MoJ) & HM Prison & Probation Service (HMPPS) public enquiry communication services. Please note, this notice does not constitute a call for competition, it is to inform the market of a future potential opportunity. Please do not respond to this notice. The details included in this notice remain subject to change as the Authority further develops the future strategy. The service currently comprises several enquiry lines, including the MoJ Public Enquiry Line, the HMPPS Public Enquiry Line, the HMPPS Prison Enquiry Centre, and the National Incident Management Unit (NIMU) incident line. These services handle enquiries from members of the public, families of prisoners and other stakeholders across the justice system. Enquiries may range from general information requests and case-related queries to sensitive matters such as prisoner welfare concerns or operational incident reporting. The future service will provide a secure, reliable and a primarily customer-focused telephony capability to manage these enquiries effectively. The provider will be expected to deliver trained call-handling staff, operate within defined service levels, and support the delivery of high-quality customer service across multiple enquiry lines. Services may include the use of technologies such as interactive voice response (IVR) and other tools to improve efficiency and user experience. Overall, the procurement aims t...
- Documents:
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CLICK HERE TO LOGINMoj & Hmpps Enquiry Service - Uk Tender
The MINISTRY OF JUSTICE, a Government sector organization in United Kingdom, has announced a new tender for Moj & Hmpps Enquiry Service. This tender is published on UkTender under GBT Ref No: 139142346 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-04-30.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
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