Tender Details

Country: United Kingdom
Summary: London Borough of Lambeth Repairs Call Centre Solution Contract
GBT Ref No: 64272248
Deadline: 12 Apr 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: MAR391386
Purchaser's Detail:
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Description:
The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice.

Title: London Borough of Lambeth Repairs Call Centre Solution Contract
Published by: London Borough of Lambeth
Publication Date: 11/03/2022
Deadline Date: 12/04/2022
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The London Borough of Lambeth (Council) is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housing support advice.This new service will align with the objectives and visions of the Customer Experience Strategy (2021) and Lambeth-s Digital Strategy (2021), ensuring the best customer experience possible. The procurement process is expected to take place over the next 9 -12 months and is planned to follow the competitive procedure with negotiation process.The company appointed is likely to have expertise including, but not limited, to the following:• Repairs and maintenance in a local authority housing setting;• Usage of automation and AI (Artificial Intelligence) technology; and• Delivery of exceptional customer service.The aim of this procurement is to procure a solut...
Documents:

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London Borough of Lambeth Repairs Call Centre Solution Contract - Uk Tender

The LONDON BOROUGH OF LAMBETH, a Government sector organization in United Kingdom, has announced a new tender for London Borough of Lambeth Repairs Call Centre Solution Contract. This tender is published on UkTender under GBT Ref No: 64272248 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-04-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.