Tender Details

Country: United Kingdom
Summary: Lds out of Hours Helpdesk Service Provision/Res/Pro/2021
GBT Ref No: 61261195
Deadline: 18 Jan 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 400000
Notice Type: Tender
Document Ref. No.: OUPA10710
Purchaser's Detail:
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Description:
Title : LDS OUT OF HOURS HELPDESK SERVICE PROVISION/RES/PRO/2021
Location Of Contract : MK7 6AA
Industry : Call centre - 79512000
Value Of Contract : £400,000
Description : The Open University (OU) is seeking a partner to support the Student Computing and Distribution Helpdesk (SCDHD) in its capacity to service Student and Tutor contact over evenings/weekends and standard bank holidays. The OU would categorise this as Out of hours (OOH) activity. The OU require a partner that can support a service giving advice and guidance on the use of module software, OU systems, basic IT functions and guidance on delivery of physical module materials using tracking information from our external courier. It is expected that the support will be multichannel, at this time this is limited to telephony, web chat and email, however this may evolve over time. This activity will not be in-house, it is expected the appointed partner will manage this activity externally from the OU.Documents are available for free, full and unrestricted access at the following link:https://in-tendhost.co.uk/openuniversity
Published Date : 16 December 2021
Closing Date : 18 January 2022
Documents:

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Lds out of Hours Helpdesk Service Provision/Res/Pro/2021 - Uk Tender

The OPEN UNIVERSITY(THE), a Government sector organization in United Kingdom, has announced a new tender for Lds out of Hours Helpdesk Service Provision/Res/Pro/2021. This tender is published on UkTender under GBT Ref No: 61261195 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-01-18.

The estimated tender value is GBP 400000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.