It Support Services Tender

• Country: United Kingdom
• Summary: It Support Services
• GBT Ref No: 134751654
• Deadline: 31 Mar 2026
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
• Purchaser's Detail:
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• Description:
• IT Support Services Tender Document (RFP) 1. Introduction This Request for Proposal (RFP) invites qualified IT service providers to submit proposals for the provision of comprehensive IT Support Services for Consortium Trust. The objective is to appoint a reliable partner to ensure secure, efficient, and continuous IT operations in alignment with the Trust's statutory duties, governance framework, and responsibilities to its academies, pupils, and staff. 2. Organization Overview • Organisation Name: Consortium Trust • Legal Status: Multi-Academy Trust (MAT) • Governance Structure: Board of Trustees, Accounting Officer, and Executive Leadership Team • Industry / Purpose: Education • Location(s): Suffolk and Norfolk (see list at the end of this document) • Number of Settings: 12 Primary schools, 2 Special schools, 1 private nursery plus the Central Office • Current IT Environment Summary: Microsoft 365 and multiple cloud-based systems. Only two schools have servers which are being phased out. 3. Scope of Services The selected provider will be responsible for providing the following services in a manner that supports the Trust's governance requirements, Department for Education (DfE) accountability standards, and a multi-academy operating environment. Current provision consists of an annual bank of hours used remotely or onsite as required. 3.1 Helpdesk & User Support • Year round technical support • Year round remote and on-site support • Incident and service request managemen...
• Documents:

 Tender Notice