Tender Details

Country: United Kingdom
Summary: It Service Management Tool
GBT Ref No: 128847287
Deadline: 03 Nov 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: NOTTS-000359
Purchaser's Detail:
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Description:
Nottinghamshire Police is undertaking a procurement project to replace its existing IT Service Management (ITSM) tool, which will reach end-of-life support in December 2026. The new solution will serve as a central platform for managing service requests, incidents, changes, problems, and knowledge across both Information Services and Estates & Facilities departments. It must support 108 agents and 5000 end users, be ITIL-compliant, and integrate with Active Directory, HR, and asset management systems. The tool should offer secure, UK-based hosting (if cloud-based), and provide both agent and self-service portals. Preferred features include AI-driven ticket categorisation, chatbot support, and automation of routine tasks. The system should also be scalable to other departments within the Force. This project aims to enhance operational efficiency, improve service delivery, and ensure long-term sustainability of IT service management.
CPV classifications: 72000000 - IT services: consulting, software development, Internet and support
Documents:

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It Service Management Tool - Uk Tender

The THE POLICE AND CRIME COMMISSIONER FOR NOTTINGHAMSHIRE, a Government sector organization in United Kingdom, has announced a new tender for It Service Management Tool. This tender is published on UkTender under GBT Ref No: 128847287 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-11-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.