Tender Details

Country: United Kingdom
Summary: Income Collection Platform
GBT Ref No: 121432652
Deadline: 23 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: FHG_2025P053
Purchaser's Detail:
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Description:
Income collection tool, to reduce rent arrears and maximise customer contact, by focusing resources. We are looking for a solution designed to enhance our arrears management processes. This tool will leverage advanced technologies to provide a comprehensive view of customer debt and tenancy types, while also utilising AI and machine learning to optimise caseload management. The solution will need to: 1. Engage customers most in need through risk-base prioritisation. 2.Provide a consolidated view of all debt and tenancy types, including CTA, FTA, Sub Accounts, Leasehold, etc. 3. Utilise AI and machine learning to learn from officer and customer behaviours, creating an accurate caseload of customers requiring support. 4. Deliver personalised messages via the preferred contact method, with the right message at the right time through intelligent automation. 5. Support officers with "Outcome Impact" to inform future decision-making based on previous successful interventions. 6. Consolidate all relevant information with notes, payments, and case history on a single screen, plus quick search functionality for officers' convenience. 7. Drive positive actions and outcomes through the use of behavioural science and nudge theory. 8. Empower officers on the go and enhance productivity with a mobile responsive solution.
CPV classifications: 48000000 - Software package and information systems
Documents:

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Income Collection Platform - Uk Tender

The FUTURES HOUSING GROUP LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Income Collection Platform. This tender is published on UkTender under GBT Ref No: 121432652 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-23.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.