Tender Details

Country: United Kingdom
Summary: Hmrc Enterprise Customer Relationship Management
GBT Ref No: 120194142
Deadline: 16 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
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Description:
HMRC is commencing work on the Enterprise Customer Relationship Management (E-CRM) Programme, that is aiming to transform the way HMRC works with its customers. The programme is critical to supporting the government's critical aims for HMRC to modernise its systems, improve customer service, and close the Tax Gap. The programme will support delivery of a number of technology products and delivery support services to enable HMRC to provide a 360 view of the customer, rationalise its technology estate, and put it in the best position to leverage all the opportunities of industry leading capabilities and AI tools. A central component to the delivery of this programme is the procurement of a Core Software as a Service (SaaS) CRM solution that will underpin HMRCs Enterprise vision. Additional solutions shall be required in order to supplement and enhance these core capabilities and provide HMRC with the full suite of tools it needs to deliver for the taxpayer. Products HMRC will likely be looking to procure include: • Core CRM Software as a Service Platform, including registration, subscription and customer record management capabilities. • Identity, Verification and Access (IDV&A) software as a service. • Fraud prevention mechanisms. • Secure Digital Exchange & Communication (SDEC) software as a service and document storage. • Architecture and product technical support (vendor specific). These capabilities are intended to form the backbone of HMRCs customer management capabilitie...
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Hmrc Enterprise Customer Relationship Management - Uk Tender

The HM REVENUE & CUSTOMS, a Government sector organization in United Kingdom, has announced a new tender for Hmrc Enterprise Customer Relationship Management. This tender is published on UkTender under GBT Ref No: 120194142 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-16.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.