Tender Details

Country: United Kingdom
Summary: Hmrc Enterprise Customer Relationship Management
GBT Ref No: 118063678
Deadline: 30 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: 1200000000
Notice Type: Tender
Document Ref. No.:
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Description:
HMRC is seeking to procure a strategic Core SaaS CRM Platform along with core and additional supplementary products to meet the full range of eCRM capability. Products we are looking to procure: • Core CRM Software as a Service Platform, including registration, subscription and customer record management capabilities. • Identity, Verification, Access and Fraud (IDVA&F) software as a service. • Secure Digital Exchange & Communication (SDEC) software as a service and document storage. • Architecture and product technical support (vendor specific). These capabilities are intended to form the backbone of HMRCs customer management capabilities, and will be made available to tax regimes in priority order. The new CRM system will be required to seamlessly integrate with updated customer service platforms, including the future Contact Centre as a Service (CCaaS) which will also be procured in 2025, directly enhancing taxpayer interactions, streamlining services, and reducing administrative burdens. The department intends to seek bids from Software Vendors, with future procurements planned once the CRM solutions is known for System Integrators (Implementation Partner(s)) to deliver the business outcomes and benefits. HMRC anticipates that the procurement will be completed via the competitive flexible procedure under the Procurement Act 2023 (PA23), with consideration of lots utilised for supplementary capabilities to enable broad market participation and access to the best technology ...
Documents:

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Hmrc Enterprise Customer Relationship Management - Uk Tender

The HM REVENUE & CUSTOMS, a Government sector organization in United Kingdom, has announced a new tender for Hmrc Enterprise Customer Relationship Management. This tender is published on UkTender under GBT Ref No: 118063678 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-30.

The estimated tender value is 1200000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.