Tender Details

Country: United Kingdom
Summary: Expression of Interest - Omnichannel Contact Solution
GBT Ref No: 96937097
Deadline: 14 Mar 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: THG-EOI-OMNCC01
Purchaser's Detail:
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Description:
Title : Expression of Interest - Omnichannel Contact Solution
Location Of Contract : HX1 2EB
Industry : Software package and information systems - 48000000
Description : This is a call for Expressions of Interest ("EOI") pertaining to an intended procurement exercise by THA. This is not a call for competition at this stage. THA are currently reviewing and developing a requirement for the provision of an "Omnichannel Contact Solution". As such, THA wishes to engage with the market, both to understand the scope of suitably qualified and capable providers for an interoperable and integrated solution within the market, and to help inform on its planned procurement strategy. Together Housing understands an omnichannel contact centre solution as a solution through which a customer service function can utilise contact centre software to handle interactions with customers through multiple contact channels, in a way that allows customers to seamlessly switch back and forth across channels. These channels might include (but are not limited to) phone, video, web chat, email, text (SMS), WhatsApp and social media. A consistent experience across customer service channels and for the transaction history to be available at every touchpoint is required, and the intended purpose behind the planned procurement of an Omnichannel Solution. At this stage THG is open to cloud, on premise or a hybrid option. As part of the procurement and implementation of th...
Documents:

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Expression of Interest - Omnichannel Contact Solution - Uk Tender

The TOGETHER HOUSING GROUP LIMITED, a Government sector organization in United Kingdom, has announced a new tender for Expression of Interest - Omnichannel Contact Solution. This tender is published on UkTender under GBT Ref No: 96937097 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-03-14.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.