Tender Details

Country: United Kingdom
Summary: Enterprise Service Management Solution - Market Engagement
GBT Ref No: 92588137
Deadline: 06 Dec 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: CO0423
Purchaser's Detail:
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Description:
Title : Enterprise Service Management Solution - Market Engagement
Location Of Contract : CM1 1LX
Industry : IT services: consulting, software development, Internet and support - 72000000
Description : Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda.ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution must be cost-effective in licensing, implementation and support, taking into consideration our organisational size and usage requirements as detailed below.ECC delivers Support Services to circa 9,000 internal service users. ECC forecasts over 90,000 support transactions this year. The estate includes IaaS, PaaS, SaaS and end user devices, including BYOD, servicing a hybrid, mobile workforce. Approximately 1000 members of staff, across IT, HR, Business Support, Finance and Information Governance use the ESM solution to deliver Support Services, with concurrent usage at around 200.The Solution must include 'out of the box' Rest API integration capability and be PinkVERIFY-certified for ITIL alignment, for practices including but n...
Documents:

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Enterprise Service Management Solution - Market Engagement - Uk Tender

The ESSEX COUNTY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Enterprise Service Management Solution - Market Engagement. This tender is published on UkTender under GBT Ref No: 92588137 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-12-06.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.