Tender Details

Country: United Kingdom
Summary: End User Services (Euw) - Hosting - Network Services & Wan
GBT Ref No: 122200921
Deadline: 23 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
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Description:
In April 2021, Reading Borough Council transitioned to the 'ICT Future Operating Model' (FOM), with 3 external providers delivering 4 'towers' of services, managed and supported by an in-house team. Since then, we have been on a journey to delivering a reliable and robust service, which has been consistently reflected in strong staff satisfaction scores. Our aim is to take this satisfaction to the next level in the Next Generation Operating Model, that increases customer satisfaction, service reliability and interoperability with associated applications. 1. Our End User Workspace (EUW) & Hosting contract provides services to 2,400 users, located across 66 sites as well as remote workers. This service is responsible for the management of 10 ITIL processes, namely: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Event Management, Availability Management, Capacity Management, Release & Deployment. The organisation has invested significantly in streamlining ticket handling, adopting a shift-left approach and driving demand through our ITSM tool, ServiceNow. 2. Network Services & WAN The Council currently outsources its network management to a managed service provider. The existing contract encompasses a broad range of services across approximately 55 physical sites, including: - LAN provisioning and management for both End User Computing and On-Premises datacentre environments - Wireless infrastructure ...
Documents:

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End User Services (Euw) - Hosting - Network Services & Wan - Uk Tender

The READING BOROUGH COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for End User Services (Euw) - Hosting - Network Services & Wan. This tender is published on UkTender under GBT Ref No: 122200921 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-23.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.