Tender Details

Country: United Kingdom
Summary: Early Engagement - Hmrc Contact Centre as a Service
GBT Ref No: 104623455
Deadline: 31 Aug 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SR2014664616
Purchaser's Detail:
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Description:
Early engagement supporting HMRCs development of a single Omni Channel, Contact Centre as a Service (CCaaS) solution to replace current legacy services.

This requirement shall include:
1) The provision of product licences, future acquisition and development of products and associated add-on products;
2) The provision of service design, implementation and configuration services;
3) The provision of a Run & Support service (inclusive of pro-active maintenance and testing)
4) The provision of ongoing Run & Optimise service (inclusive of an option to provide incentivised Innovation/Service Optimisation)

The current intention of the department is to seek future bids from Implementation/Support Partners, in collaboration with Software vendors. This engagement will support a greater understanding of capable suppliers, test assumptions and share early draft specifications for discussion.

Initial Early Engagement shall only be open to suppliers and software vendors by invitation. Software vendors will be invited based on the ability to offer a solution that can deliver effectively across all CCaaS capabilities with demonstrable evidence and customer examples of the complexity and scale of HMRC. Implementation Partners selected based on their specialist capability and ability to deliver Implementation through to Live and Optimise.

HMRC reserves the right to expand eligibility as the engagement progresses and a further notice shall be published ...
Documents:

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Early Engagement - Hmrc Contact Centre as a Service - Uk Tender

The H M REVENUE & CUSTOMS, a Government sector organization in United Kingdom, has announced a new tender for Early Engagement - Hmrc Contact Centre as a Service. This tender is published on UkTender under GBT Ref No: 104623455 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-08-31.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.