Tender Details

Country: United Kingdom
Summary: Dwp Digital Channels Contact Centre (Dc3)
GBT Ref No: 87077145
Deadline: 25 Sep 2023
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 159200000
Notice Type: Tender
Document Ref. No.: project_23210
Purchaser's Detail:
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Description:
Title : DWP Digital Channels Contact Centre (DC3)
Location Of Contract : United Kingdom
Industry : Software package and information systems - 48000000 Telecommunications services - 64200000 IT services: consulting, software development, Internet and support - 72000000 Call centre - 79512000
Value Of Contract : £0 to £159,200,000
Description : DC3 will provide enhanced capabilities including softphone inbound and outbound calls, Work Force Optimisation (WFO), webchat, Intelligent Voice Routing (IVR), advisor skills-based call routing, call recording and call transcription. It will be cloud hosted and will renew integrations with existing platforms that delivery capabilities for Non-Geographic Numbers (0800 etc), Video, Payment Card Industry compliance, automated customer experience as well as integrations into Business Group CRM and call routing strategies.The contract will be based on the Model Services Contract (MSC) v2.1 (Combined Schedules version 2.1) 2023 developed by the Cabinet Office and the Government Legal Department (GLD), amended in line with Cabinet Office Guidance in respect of the MSC, the Sourcing Playbook and PPNs. The MSC will be further amended in line the DWP MSC Toolkit developed by the DWP Commercial Policy team in conjunction with GLD to reflect departmental policy requirements for bes...
Documents:

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Dwp Digital Channels Contact Centre (Dc3) - Uk Tender

The DEPARTMENT FOR WORK AND PENSIONS, a Government sector organization in United Kingdom, has announced a new tender for Dwp Digital Channels Contact Centre (Dc3). This tender is published on UkTender under GBT Ref No: 87077145 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-09-25.

The estimated tender value is GBP 159200000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.