- Country: United Kingdom
- Summary: Digital Platform
- GBT Ref No: 50308042
- Deadline: 23 Mar 2021
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: 400000
- Notice Type: Tender
- Document Ref. No.:
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- Description:
- Title : Digital Platform
Location Of Contract : South West
Industry : Software package and information systems - 48000000 Software-related services - 72260000
Value Of Contract : £400,000
Description : The Council is planning to deliver significant improvements to its services for Council employees and the communities it serves. It will achieve this by implementing a cloud-based Digital Platform for online services. The Council also plans to adopt an on-going Platform support model that enables it to make niche changes to the Platform, so it is not entirely reliant on the Supplier.In terms of Platform functionality, at a minimum, it must be able to offer:• A customer's account• A strong CRM capability including single view of customer• Case management, workflow and back office integration• Channel shift to increase self-service.Also, it should have a community extranet and an ability to 'push' notifications to Council communities via a range of mobile devices.The Platform will allow the Council to offer services 24 x 7 x 365, in order to improve user satisfaction, with a high proportion of transactions being completed as a single ('straight through') process from front to back office systems. It must also provide customers with regular updates on their requests through automated notifications.
Published Date : 16 February 2021
Closing Date : 23 March 2021 - Documents:
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CLICK HERE TO LOGINDigital Platform - Uk Tender
The STROUD DISTRICT COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Digital Platform. This tender is published on UkTender under GBT Ref No: 50308042 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-03-23.
The estimated tender value is 400000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
