- Country: United Kingdom
- Summary: Cwc22183 - Omnichannel
- GBT Ref No: 82580766
- Deadline: 08 Jun 2023
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: 600000
- Notice Type: Tender
- Document Ref. No.: WOLVCITY001-DN668946-69417084
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- Description:
- Title : CWC22183 - Omnichannel
Location Of Contract : West Midlands
Industry : Communication and multimedia software package - 48500000
Value Of Contract : £0 to £600,000
Description : Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact.Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Councils Revenues and Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat.This project implementation is a key workstream for the Customer Experience Strategy which aims to streamline the customer experience, providing simple, inclusive and accessible customer centered services, which deliver value for money.Also, within the scope of this project, CWC require an Artificial Intelligence solution that will help provide citizens of Wolverhampton 24 hour access to their Council queries without human interaction, Chatbot. The solution must also include Webchat functionality, the online exchange of messages in real time between a customer and an agent. Chatbot and Webchat must integrate to Microsoft Dynamics 365 solution. The result of this ... - Documents:
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CLICK HERE TO LOGINCwc22183 - Omnichannel - Uk Tender
The WOLVERHAMPTON CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Cwc22183 - Omnichannel. This tender is published on UkTender under GBT Ref No: 82580766 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-06-08.
The estimated tender value is 600000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
