- Country: United Kingdom
- Summary: Cwc22183 - Omnichannel
- GBT Ref No: 82576787
- Deadline: 08 Jun 2023
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: DN668946
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- Description:
- Cwc22183 - Omnichannel
Wolverhampton City Council are looking to procure an Omnichannel solution which must include Telephone, Email, Text, Chatbot, Webchat and Social media methods of contact.Currently, within the scope of the Omnichannel project, there are four separate departments within Wolverhampton City Council who offer a form of contact centre function. The departments are Wolverhampton Homes, West Midlands Pension Fund, Wolverhampton City Council-s Revenues & Benefits and Customer Services. All of these departments handle external customer enquiries via channels including voice, email and chat.
Region(s) of supply :Wolverhampton
Estimated value :N/A
Categories :81160000 - Information Technology Service Delivery
Last Date of Submission : 08/06/2023 12:00:00 - Documents:
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CLICK HERE TO LOGINCwc22183 - Omnichannel - Uk Tender
The WOLVERHAMPTON CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Cwc22183 - Omnichannel. This tender is published on UkTender under GBT Ref No: 82576787 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2023-06-08.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
