Tender Details

Country: United Kingdom
Summary: Cwc21196 - Chatbot Ai
GBT Ref No: 60138058
Deadline: 03 Dec 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: DN582158
Purchaser's Detail:
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Description:
Cwc21196 - Chatbot Ai
Wolverhampton Council City (CWC) have identified two Artificial Intelligence (AI) use cases that will help provide citizens of Wolverhampton 24/7 access to their Council queries without human interaction. The first phase of this IT Project will be delivered in workstreams, covering both launch of the Citizen Assistant and Microsoft Dynamics integration. There is also a need for enterprise viability configuration and deployment into the Council-s Azure Cloud. This will also provide the much-needed Chatbot structure to expand the services to other areas like ICT, Hub, HR and Revs and Bens in future. Wolverhampton City Council has a website offering limited digital services (i.e., fly tip visit and bulky waste) with no facilities for web chat or chat bot. This leads to high level of phone calls for general queries to Customer Services and other departments during office hours but also generates an email backlog of queries posted overnight. To address this issue and offer an improved and more affordable Digital Services to our citizens, Digital would like to invest in an Artificial Intelligence and Cognitive services framework so we not only offer better digital services but also can offer those services 24/7 with no human intervention. The framework will also work as an addon for our current Customer Relationship system, Microsoft Dynamics 365. It will help us leverage on our current investment in Dynamics. This project will build the foundation which w...
Documents:

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Cwc21196 - Chatbot Ai - Uk Tender

The WOLVERHAMPTON CITY COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Cwc21196 - Chatbot Ai. This tender is published on UkTender under GBT Ref No: 60138058 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-12-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.