Customer Relationship Management Services

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Country: United Kingdom
Summary: Customer Relationship Management Services - Xc Trains Limited (Xc)
GBT Ref No: 96671530
Deadline: 11 Mar 2024
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: FEB466599
Purchaser's Detail :

Purchaser : XC TRAINS LIMITED
XC TRAINS LIMITED
04402048
Admiral Way,Doxford International Business Park
SUNDERLAND
SR33XP
UK
Contact person : adrian jones
E-mail : crmstender.admin@crosscountrytrains.co.uk
NUTS : UKC23
Internet address(es)
Main address : www.crosscountrytrains.co.uk

Email :crmstender.admin@crosscountrytrains.co.uk
URL :www.crosscountrytrains.co.uk

Description :
XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services.

Title: Customer Relationship Management Services - XC Trains Limited (XC)
OCID: ocds-h6vhtk-04387a
Published by: XC TRAINS LIMITED
Authority ID: AA83290
Publication Date: 09/02/2024
Deadline Date: 11/03/2024
Deadline Time: 12:00
Notice Type: Contract Notice
Has Documents: No
Has SPD: No
Abstract: XC Trains Limited (XC) will be conducting a tender for the provision of a Customer Relationship Management system for current and future customers of XC's CrossCountry services.XC defines Customer Relationship Management (CRM) as follows:• A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support.• A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them.• Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer View (SCV) of all interactions any customer has with XC.This tender supports XC's digital and CRM strategy, which focuses on delivering the best dig...
Documents :