Customer Relationship Management Services - Xc Trains Limited (Xc)

UkTender notice for Customer Relationship Management Services - Xc Trains Limited (Xc). The reference ID of the tender is 96671530 and it is closing on 11 Mar 2024.

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Tender Details

  • Country: United Kingdom
  • Summary: Customer Relationship Management Services - Xc Trains Limited (Xc)
  • GBT Ref No: 96671530
  • Deadline: 11 Mar 2024
  • Competition: ICB
  • Financier: Self Financed
  • Purchaser Ownership: Public
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: FEB466599
  • Purchaser's Detail :
  • Purchaser : XC TRAINS LIMITED
    XC TRAINS LIMITED
    04402048
    Admiral Way,Doxford International Business Park
    SUNDERLAND
    SR33XP
    UK
    Contact person : adrian jones
    E-mail : crmstender.admin@crosscountrytrains.co.uk
    NUTS : UKC23
    Internet address(es)
    Main address : www.crosscountrytrains.co.uk

    Email :crmstender.admin@crosscountrytrains.co.uk
    URL :www.crosscountrytrains.co.uk

  • Description :
  • XC Trains Limited (CX) will be conducting a tender for the provision of a Customer Relationship Management (CRM) system for current and future customers of XC's CrossCountry services.

    Title: Customer Relationship Management Services - XC Trains Limited (XC)
    OCID: ocds-h6vhtk-04387a
    Published by: XC TRAINS LIMITED
    Authority ID: AA83290
    Publication Date: 09/02/2024
    Deadline Date: 11/03/2024
    Deadline Time: 12:00
    Notice Type: Contract Notice
    Has Documents: No
    Has SPD: No
    Abstract: XC Trains Limited (XC) will be conducting a tender for the provision of a Customer Relationship Management system for current and future customers of XC's CrossCountry services.XC defines Customer Relationship Management (CRM) as follows:• A Customer Relations module that facilitates efficient case and account management, streamlined interactions, and maximises operational efficiencies to ensure seamless customer engagement and support.• A Marketing module that facilitates e-mail campaign management, advanced customer segmentation, the ability to send both relevant travel information and promotional material to specific customers that is personal to them.• Both modules must interact with each other and, through a single database as well as integrating other data sources, provide a Single Customer View (SCV) of all interactions any customer has with XC.This tender supports XC's digital and CRM strategy, which focuses on delivering the best dig...
  • Documents :
  •  Tender Notice

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