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Tender Details
- Country: United Kingdom
- Summary: Customer Relationship Management ("Crm") Re-Implementation
- GBT Ref No: 96693118
- Deadline: 05 Mar 2024
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: 1000000
- Notice Type: Tender
- Document Ref. No.: IT-53-1844-UOR-IT-24-030
- Purchaser's Detail :
- Description :
- Title : Customer Relationship Management ("CRM") Re-Implementation
Location Of Contract : RG6 6UR
Industry : Software package and information systems - 48000000 Industry specific software package - 48100000 IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £500,000 to £1,000,000
Description : The University is seeking a supplier who will build and re-implement a new version of our current CRM solution using Microsoft Dynamics that meets the requirements of the Global Recruitment & Admissions ("GR&A") team he primary focus of this paper is on the current GR&A use of the MS Dynamics CRM system. The initiative is to simplify what is a complicated working environment which is not helped by the current configuration and associated business processes within the MS Dynamics system. The MS Dynamics CRM system in use by GR&A is the only system available for the recording, management and reporting of a significant volume of pre-application activity with prospective students. As a Tier 1 business-critical system, it supports all facets of university student recruitment and outreach. From application onwards, enquiries are still managed in the CRM system, however the application process and student record management is achieved with a different system, that is integrated into the CRM. It is the critical data reposit... - Documents :
Purchaser : UNIVERSITY OF READING
UoR UoR UoR RG6 6UR United Kingdom
Contact Person : Aarti Knight
Email :aarti.knight@reading.ac.uk
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