Tender Details

Country: United Kingdom
Summary: Customer Digital Services Appointment Based Case Management Pilot
GBT Ref No: 67495918
Deadline: 17 Jun 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: IT-455-121-THIR 22 561
Purchaser's Detail:
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Description:
Title : Customer digital services appointment based case management pilot
Location Of Contract : TS2 1QG
Industry : Software consultancy services - 72266000
Value Of Contract : £0
Description : Thirteen Housing Group are seeking a Proof of Concept (PoC) solution to underpin the plan to further streamline and automate the customer service offer which will ultimately gain additional insight from the customer allowing us to improve the offer whilst automating the process. Thirteen is actively seeking a provider of appointment based case management services. Looking to streamline and automate the current offer, but having the added benefit of improved planning and resource allocation for the customer services directorate. Increasing the use of our digital platforms to manage a range of customer services allowing us the time to improve the customer experience, improve our management information and insight and drive greater efficiency through the implementation of a standardised appointment based case management solution. This in turn will increase the transparency on workload, highlighting any peaks and troughs in performance and capacity. A key focus at this stage is on User Experience (UX) and automating the process for the user (be that a customer or a colleague) as far as is feasible whilst also making sure that we gather the right data. It could involve artificial intelligence to drive the us...
Documents:

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Customer Digital Services Appointment Based Case Management Pilot - Uk Tender

The THIRTEEN HOUSING GROUP LTD, a Government sector organization in United Kingdom, has announced a new tender for Customer Digital Services Appointment Based Case Management Pilot. This tender is published on UkTender under GBT Ref No: 67495918 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-06-17.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.