Tender Details

Country: United Kingdom
Summary: Customer Contact and Operations
GBT Ref No: 61442304
Deadline: 01 Apr 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 22-CD-01-21
Purchaser's Detail:
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Description:
Title : Customer Contact and Operations
Location Of Contract : SW1V 2QX
Industry : Banking services - 66110000 Customer services - 79342300 Customer-care services - 79342320 Telephone-answering services - 79510000 Mailing-list compilation and mailing services - 79570000
Description : This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banki...
Documents:

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Customer Contact and Operations - Uk Tender

The NS&I, a Government sector organization in United Kingdom, has announced a new tender for Customer Contact and Operations. This tender is published on UkTender under GBT Ref No: 61442304 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-04-01.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.