Tender Details

Country: United Kingdom
Summary: Conversational Platform
GBT Ref No: 121681628
Deadline: 21 Jul 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: project_27717
Purchaser's Detail:
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Description:
The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy within the UK. As the UK's biggest public service department, it administers the State Pension and a range of working age and disability benefits to around 20 million UK citizens. DWP is committed to doing everything it can to enhance the overall citizen experience of our citizens. Citizens contact DWP wishing to start, validate, change or query their benefit claims. Calls using free phone Non-Geographic Numbers (NGNs) are answered by advisors within the DWP contact centre, which is the largest platform of its kind across all UK Government Departments and is one of the largest in Europe. The contact centre managed service ensures that all twenty-seven of DWP's Business Groups can connect with and support citizens, while also offering specialist services such as debt recovery and support for citizens with complex needs. Conversational Platform is a Natural Language Call Steering (NLCS) solution which allows citizens to speak naturally, provides a better insight into why our citizens are calling, which then enables the guiding of the call to right agent which in turn offers the ability to provide a personalised call deflection and or self- service offering. The net results create several operational efficiencies. This solution is integrated into the DWP contact centre platform and will help DWP better serve millions of citizens by improving how we handle inbound calls,...
Documents:

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Conversational Platform - Uk Tender

The DEPARTMENT FOR WORK AND PENSIONS, a Government sector organization in United Kingdom, has announced a new tender for Conversational Platform. This tender is published on UkTender under GBT Ref No: 121681628 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-07-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.