- Country: United Kingdom
- Summary: Contact Management
- GBT Ref No: 66662402
- Deadline: 24 Jun 2022
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: GBP 1260000
- Notice Type: Tender
- Document Ref. No.: GUINPART001-DN612881-91044182
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- Description:
- Title : Contact Management
Location Of Contract : United Kingdom
Industry : Contact management software package - 48333000 Contract systems analysis and programming services - 72245000 Contract administration services - 79994000
Value Of Contract : £1,260,000
Description : Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. Guinness wishes to understand the capabilities of partners to provide CCaaS services to include but not be limited to the below aspects:• Omni channel capabilities• Multiple, segmented Contact Centre capabilities• Call and Queue Management• Agent and Customer journey and experience• Call Quality & Monitoring tools • Customer Identification and Verification features• Call Delivery, IVR, management, conferencing routing and recording• Chatbots, AI, Speech recognition, predicative dialler, webchat, gamification features• PCI process and compliance• MI Reporting• Digital signage - wallboards• Workforce Management capabilities• Integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI• Cloud Hosting• UK hosted cloud data centres are preferred
Published Date : 19 May 2022
Closing Date : 24 June 2022 - Documents:
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CLICK HERE TO LOGINContact Management - Uk Tender
The THE GUINNESS PARTNERSHIP LTD, a Government sector organization in United Kingdom, has announced a new tender for Contact Management. This tender is published on UkTender under GBT Ref No: 66662402 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-06-24.
The estimated tender value is GBP 1260000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
