Tender Details

Country: United Kingdom
Summary: Cloud Unified Communications Solution (Ucaas)
GBT Ref No: 64058117
Deadline: 04 Apr 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: MAR390823
Purchaser's Detail:
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Description:
Southway-s current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal.

Title: Cloud Unified Communications Solution (UCaaS)
Published by: Southway Housing Trust
Publication Date: 05/03/2022
Deadline Date: 04/04/2022
Deadline Time: 10:00
Notice Type: Contract Notice
Has Documents: No
Has ESPD: No
Abstract: The key requirements for the replacement solution are:- A Cloud delivered Unified Telephony and Contact Centre solution which can be used from any location using any device i.e. That is: any Southway office, staff members home and even when working as a mobile user.- Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, conversational chatbot, social media (Facebook, WhatsApp) and messaging integration using any form of these communications for inbound and outbound contacts.- PCI DSS compliant call recording solution which can (if required) either automatically pauses and then starts call recordings or hands off the payment transaction to payment process that uses DTMF tones. Note: Southway-s payment system is AllPay.- A Call Recording solution which records all calls coming in and out of the business from any location. The Call Recording Solution must be intelligent and use AI and Machine Learning to evaluate the calls, score the calls (using sentiment analysis) and escalate any of the flagged calls for review. - All compon...
Documents:

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Cloud Unified Communications Solution (Ucaas) - Uk Tender

The SOUTHWAY HOUSING TRUST, a Government sector organization in United Kingdom, has announced a new tender for Cloud Unified Communications Solution (Ucaas). This tender is published on UkTender under GBT Ref No: 64058117 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-04-04.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.