Tender Details

Country: United Kingdom
Summary: Case and Customer Management Solution(S) 2022
GBT Ref No: 65244937
Deadline: 09 May 2022
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: GBP 3000000
Notice Type: Tender
Document Ref. No.: IT-278-1237-RBC 00001237
Purchaser's Detail:
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Description:
Title : Case and Customer Management Solution(s) 2022
Location Of Contract : RG1 2LU
Industry : Software package and information systems - 48000000 IT services: consulting, software development, Internet and support - 72000000
Value Of Contract : £1,450,000 to £3,000,000
Description : Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution - this lot covers case, document workflow and task management; Lot 2 - Customer platform - this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal; Lot 3 - Joint lot covering both requirements. For full requirements, refer to the tender documentation. The estimated value of the Contract is: £3m (implementation and annual license costs (Lot 1 - Estimated value £1,450,000; Lot 2 - Estimated value £1,540,000, Lot 3 - Estimated value £3,000,000. The contract duration is: 4 years following implementation, subject to satisfactory performance. The term of the c...
Documents:

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Case and Customer Management Solution(S) 2022 - Uk Tender

The READING BOROUGH COUNCIL, a Government sector organization in United Kingdom, has announced a new tender for Case and Customer Management Solution(S) 2022. This tender is published on UkTender under GBT Ref No: 65244937 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-05-09.

The estimated tender value is GBP 3000000, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.