Tender Details

Country: United Kingdom
Summary: Aster Group: out of Hours Telephone Line Managed Service.
GBT Ref No: 101590729
Deadline: 22 Aug 2024
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: IT-245-571-AG - 0571 - 2020
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
Title : Aster Group: Out Of Hours Telephone Line Managed Service.
Location Of Contract : SN10 2AZ
Industry : Telephone network - 32551400 Telephone switchboard services - 64214200 Telephone-answering services - 79510000 Telephone operator services - 79511000 Call centre - 79512000
Description : *** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider. The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency. Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems.
Published Date : 22 May 2024
Closing Date : 22 August 2024
Documents:

If you are registered member, kindly login to view full details of this tender notice:

Aster Group: out of Hours Telephone Line Managed Service. - Uk Tender

The ASTER GROUP, a Government sector organization in United Kingdom, has announced a new tender for Aster Group: out of Hours Telephone Line Managed Service.. This tender is published on UkTender under GBT Ref No: 101590729 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-08-22.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.